Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible:
- Item must be unused and in original condition
- Item must be returned in its original packaging
- Proof of purchase is required
To start a return, contact us at:
noxelhelp@outlook.com
Non-Returnable Items
- Used or damaged items (not due to our fault)
- Items returned without prior approval
Refunds
Once your return is received and inspected:
- Approved refunds are issued to your original payment method
- Processing time: 5–10 business days depending on your bank
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Contact us within 48 hours of delivery
- Include photos of the issue
We’ll resolve it quickly with a replacement or refund.
Shipping Costs
- Return shipping costs are the customer’s responsibility
- Original shipping fees (if any) are non-refundable
Order Changes & Cancellations
Orders cannot be changed or cancelled once they have been processed.